Question 1

What does SKU Bee do?

Accepted Answer

SKU Bee is an AI-powered platform that helps teams import product data from distributors and vendors — whether it arrives as a PDF, Excel file, or even a PNG — then uses AI to clean up titles, generate SEO-optimized descriptions, and structure everything according to your custom schema. It replaces the manual spreadsheet cleanup process with an automated, configurable pipeline.

Question 2

Who is SKU Bee for?

Accepted Answer

SKU Bee is built for distributors, retailers, brands, ecommerce operations teams, and anyone responsible for onboarding vendor catalogs and maintaining product data quality. Whether you manage 50 SKUs or 250,000, SKU Bee scales to fit your workflow.

Question 3

How does the 7-day trial work?

Accepted Answer

Start your 7-day free trial by adding a card on file — you will not be charged until the trial ends. You get full access to the entire platform with preloaded sample data. If you cancel before the 7 days are up, your card is never charged. If you do not cancel, your plan automatically activates and your card is billed for the first month. All charges are final once a billing period has started.

Question 4

What happens after the trial?

Accepted Answer

After your 7-day trial, your plan automatically activates and your card on file is billed for the first month. Your data, configuration, and Content Rules are all preserved. If you cancel before the trial ends, you will not be charged.

Question 5

Is there a free plan?

Accepted Answer

There is no permanent free plan. Every paid plan starts with a 7-day free trial — a card on file is required to activate, but you will not be charged until the trial ends. Cancel before the 7 days are up and you owe nothing.

Question 6

What file types can SKU Bee handle?

Accepted Answer

SKU Bee supports CSV, Excel (XLSX and XLS), PDF, and PNG. Many vendors send price lists as scanned PDFs or image files — SKU Bee can extract product data from those too, so you are never blocked by how your supplier chooses to deliver their catalog.

Question 7

How does the AI content generation work?

Accepted Answer

You configure Content Rules — choosing voice and tone (Professional, Casual, Luxury, Sales-Driven, Minimalist, or Witty), description length, and what to include (key features, technical specs, user benefits, SEO keywords, custom keywords). Then SKU Bee generates product descriptions, SEO titles, and SEO descriptions based on your rules. You can test-generate content for any product and see a live SERP preview before applying changes.

Question 8

How accurate is the AI enrichment?

Accepted Answer

SKU Bee searches for each product using its SKU number combined with your industry context, pulling from at least five sources per SKU. It combines the titles, descriptions, and attributes from those sources and uses AI to generate a polished title, description, SEO title, and meta description — all tuned to your preferred tone, writing style, length, and title schema. The more specific your Content Rules, the more on-brand the output.

Question 9

What is the Data Schema configurator?

Accepted Answer

The Data Schema lets you define exactly which fields exist in your product catalog — SKU, Title, SEO Title, Description, Brand, Model, and more. You can set case formatting (like TITLE case), separators, field visibility, and ordering. Fields are drag-to-reorder, and a live preview shows how your data will look in real time.

Question 10

What is Industry Context?

Accepted Answer

Industry Context trains SKU Bee's AI to understand your specific terminology. A 'Chip' means something different in Electronics versus Food & Beverage. By setting your primary industry (e.g., Lawn & Garden, Electronics, Automotive), the AI generates more accurate descriptions and handles acronyms like LED, USB, and HDMI correctly through Smart Capitalization.

Question 11

How does SKU Bee compare to a PIM system?

Accepted Answer

A PIM (Product Information Management) system like Akeneo or Salsify is designed to store and distribute clean, structured product data across channels. SKU Bee solves the problem that comes before that: getting raw, messy vendor files into a clean, enriched format in the first place. Many teams use SKU Bee as the ingestion and enrichment layer that feeds into their PIM, ERP, or ecommerce platform. If you do not use a PIM, SKU Bee handles the full workflow from raw import to channel-ready output.

Question 12

What integrations does SKU Bee support?

Accepted Answer

SKU Bee integrates with 11 platforms including Shopify, WooCommerce, BigCommerce, Adobe Commerce (Magento), Wix eCommerce, Squarespace, Square, Stripe, PayPal, QuickBooks, and MCP Server. Custom integrations are available on Enterprise plans.

Question 13

How do roles and permissions work?

Accepted Answer

SKU Bee has three user roles: Standard, Admin, and Super Admin. Standard users see Dashboard and Inventory. Admins also access Content Rules, Data Schema, and Settings. Super Admins get the Control Center for feature flags and multi-tenant deployment. Admins can toggle which modules Standard users can access.

Question 14

Is my data secure? Where is it stored?

Accepted Answer

Yes. All files and product data are stored in encrypted cloud storage (AWS S3) and are only accessible to the account that uploaded them. Data is encrypted in transit and at rest. We do not share or sell your data to third parties. Enterprise plans include additional data residency and compliance options.

Question 15

What happens to my data if I cancel?

Accepted Answer

You can export all your product data, vendor records, and enrichment history at any time before your account closes. After cancellation, your data is retained for 30 days, then permanently deleted. We do not hold your data hostage.

Question 16

Do I need a credit card to start?

Accepted Answer

Yes, a card on file is required to activate your 7-day free trial — but you will not be charged until the trial ends. If you cancel before the 7 days are up, your card is never billed.

Question 17

Can I cancel anytime?

Accepted Answer

Yes. You can cancel from your billing settings at any time — no phone call required. If you cancel during your free trial, you will not be charged. If you cancel after a billing period has started, your account remains active until the end of that period. All charges are final — we do not offer refunds for partial billing periods.

Question 18

Can I change plans later?

Accepted Answer

Yes. You can upgrade or downgrade at any time. Changes take effect at the start of your next billing cycle.

Question 19

How are vendor sources counted?

Accepted Answer

A vendor source is a distinct distributor or supplier that you onboard into SKU Bee. If one vendor sends you three separate feeds, that counts as one vendor source.

Question 20

How are SKUs counted?

Accepted Answer

SKUs are counted as unique product records in your inventory. Variants of the same product (e.g., different sizes or colors) each count as one SKU.

Question 21

Are integrations included in all plans?

Accepted Answer

Standard import/export formats are included in all plans. The full integrations suite (Shopify, WooCommerce, QuickBooks, etc.) is available on Growth plans and above. API and webhook access is available on Pro and Enterprise plans.

Question 22

Is onboarding support included?

Accepted Answer

Pro plans include onboarding support. Enterprise plans include dedicated onboarding and a customer success manager. All plans include documentation and self-serve setup guides.

Question 23

How do I get Enterprise pricing?

Accepted Answer

Enterprise pricing is custom. Contact our sales team to discuss your volume, integration requirements, and contract terms. Enterprise plans include custom SKU capacity, SSO/SAML, SLA guarantees, dedicated onboarding, and a dedicated customer success manager.

Frequently asked questions

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Product & Features

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